Refund and Returns Policy
Return & Refund Policy – Lumaara Fashions
1. Introduction
We at Lumaara Fashions want you to love what you order. If you’re not fully satisfied, our return and refund policy makes it simple to exchange or return eligible items.
2. Eligibility for Return
You may request a return or exchange within 7 days of delivery, provided:
- The product is unused, unwashed, and in its original condition.
- All tags, labels, and packaging are intact.
- The item is not from a clearance sale, customized, or final sale section.
We reserve the right to refuse returns that don’t meet these conditions.
3. Return Process
- Email contact@lumaarafashions.com within 7 days of receiving your order.
- Include your order number, reason for return, and a photo of the product (if defective or wrong item).
- Once approved, we’ll share the return shipping instructions.
- The product must be shipped back within 3 business days of approval.
4. Exchange Policy
If you wish to exchange your product for a different size, we’ll process your request based on stock availability. If unavailable, you may choose another product of equal value.
5. Refund Process
Once the returned item is received and inspected:
- Refunds are processed within 7–10 business days.
- The amount will be credited to your original payment method or via store credit as preferred.
- Shipping charges and COD fees (if any) are non-refundable.
6. Damaged or Defective Products
If you receive a damaged or defective item:
- Report it within 48 hours of delivery.
- We’ll arrange a replacement or issue a refund after verification.
7. Order Cancellation
Orders can be cancelled within 12 hours of placement. Once shipped, cancellation is not possible. In such cases, you can initiate a return after delivery.
8. Non-Returnable Items
For hygiene and safety, certain items cannot be returned:
- Accessories
- Custom-tailored or altered garments
- Discounted or promotional items
9. Contact for Returns
For all return or refund-related concerns, please contact:
📧 contact@lumaarafashions.com
Subject Line: Return/Exchange Request – Order #XXXX
10. Note
Lumaara Fashions reserves the right to modify this policy at any time without prior notice. Any changes will be updated on this page.
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